HVAC Dispatcher- Customer Service Representative

HVAC Dispatcher / Service Coordinator (Weikle’s Hometown Heating and Air Schedule Hours : 8:00 AM – 5:00 PM (1-hour lunch in between)
Days:
Monday – Friday Occasional weekend work: as needed for events

On-call rotation: after-hours call dispatch (answer calls after hours/ on call commission)
Pay & Benefits Pay: $20.00 – $25.00 per hour (depending on experience in specific role)
Health insurance
** Dental insurance
** Vision insurance
** Life Insurance
** Paid time off & Holiday pay (7 PAID Holidays + Your Birthday )
** Responsibilities-Coordinate and manage daily HVAC service and technician schedules-Assign calls based on technician availability, location, skill level, and customer needs-Monitor the dispatch board throughout the day and update schedules as needed-Respond quickly to emergency calls, cancellations, delays, and last-minute scheduling changes-Update customers on technician arrival times, delays, and scheduling changes-Communicate with technicians about job assignments and scheduling updates-Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment-Track outstanding rebates or registrations and follow through until completed-Provide professional, friendly, responsive communication with customers-Answer scheduling questions and service concerns-Resolve scheduling issues before they become customer complaints-Follow up when needed to ensure customers receive the expected level of service-Maintain accurate customer notes and documentation in company software systems-Maintain accurate maintenance records and schedule jobs as needed
- Follow up with Estimates and sales rehash-Pull permits, schedule inspections and process warranties-Order parts and schedule repairs-Process part warranties-Organize and run reports-Collect payments

Accounts Receivable Support-Help with accounts receivable tasks, including reviewing outstanding customer balances-Support payment collection and follow up with customers professionally

Required Skills-Excel-Microsoft Word-Computer skills-Problem solving-Sales skills-Customer service

ExperienceHVAC dispatching/service coordination experience is preferred, but not required. We are looking for someone who is eager to learn and is a team player! Come be a part of the BEST HVAC company in Brunswick County!