Shift Lead Registered Veterinary Technician; RVT

Job Summary

Registered Veterinary Technician shift lead – Wilmington, NC (4715 New Centre Dr Bldg E, Wilmington, NC 28405). Pay range: $22.19–$32.06 per hour, based on experience, skill level, education, location, and minimum wage laws. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventive care, and pet health needs.
• Manage routing of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, educating clients, performing or preparing procedures that do not require veterinarian assistance, and monitoring hospitalized or surgical pets.
• Upon approval from supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law.
• Assist incoming clients by completing required documentation, entering all pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as an extra eyes, ears, and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian’s productivity, communicating with other associates to maintain flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go‐home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest within state practice acts regarding the duties of credentialed veterinary technicians.
• Conduct administrative functions as necessary.

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to pets and clients, following all Banfield protocols and practices, as well as all local, state, and federal laws.
• Support Practice Manager in hospital labor management.
• May assist Practice Manager in the selection, training, and day‑to‑day supervision of the paraprofessional team.
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world‑class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Address broken equipment issues and assist in inventory management.

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT)

• Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program.

Being a veterinary technician requires talents,…