Service Drive Manager

Description

The Service Drive Manager is responsible for overseeing the daily operations of the service drive to ensure efficient workflow, exceptional customer service, and strong performance results. This role provides leadership to service advisors and support staff while maintaining high standards for customer satisfaction, productivity, and profitability.

The ideal candidate is an experienced leader with a customer-focused mindset, strong operational skills, and the ability to motivate and develop a high-performing service team in a fast-paced dealership environment.

• Manage and oversee daily service drive operations in a high-volume dealership
• Lead, coach, train, and develop service advisors and support staff
• Ensure exceptional customer service and maintain strong CSI scores
• Monitor workflow and coordinate closely with technicians and parts to maximize efficiency
• Handle customer concerns and escalations professionally and effectively
• Set performance goals and hold team members accountable to KPIs
• Maintain compliance with dealership policies, manufacturer standards, and safety procedures
• Support service department profitability and operational objectives

• Proven experience as a Service Drive Manager in a high-volume dealership environment
• Strong leadership skills with the ability to coach, train, and motivate service advisors and support staff
• Excellent customer service skills with a track record of achieving strong CSI scores
• Solid understanding of service drive operations, workflow management, and dealership processes
• Ability to effectively communicate and collaborate with technicians, parts, and management teams
• Strong organizational and time-management skills with attention to detail
• Results-driven mindset with the ability to meet performance goals and KPIs
• Professional demeanor with the ability to lead by example
  
  Toyota experience preferred but not required