Navy Lodge Guest Service Supervisor w

Job Description

Guest Service Supervisor (Full Time) – located in Lemoore, California, United States.

• Job Number: 260001RN
• Primary
  
  Location:
  
  United States – California – Lemoore
• Organization:
  Lemoore (NEXCOM / Navy Lodge)
• Pay Range: 21.96 + DOE

Eligible for a $1,200.00 hiring incentive (must meet eligibility requirements).

We offer an unforgettable, dynamic, and enjoyable work environment. Our team supports retail, services, and lodging operations, pushing each other to grow personally and professionally every day.

We serve the men and women who wear the flag and their families, guiding them and providing the tools they need to thrive.

• Supervise subordinate NEXCOM Hospitality Group staff responsible for front‑desk operations.
• Keep management, chain of command, and in‑chain of command abreast of situations requiring corrective action.
• Communicate with Navy Lodge personnel and the chain of command.
• Create schedules, assign work tasks, and oversee Guest Service Representatives.
• Train associates on Navy Lodge systems and operating procedures.
• Assist with recruitment efforts, including creating job postings and conducting interviews.
• Follow all local safety regulations and inform the supervisor of hazardous conditions.
• Reconcile daily transactions of all accounts, ensuring complete balance reconciliation.

• At least 2 years of experience in administrative, professional, investigative, or other responsible work demonstrating knowledge of business practices and administrative processes.
• Strong interpersonal skills and the ability to exercise mature judgment.
• Must possess the knowledge and skills necessary to perform job duties.
• Must pass a pre‑employment criminal background check.
• 1 year of academic study above high school in hotel, lodging, or hospitality may substitute 6 months of experience when the study included at least 6 semester hours related to the specialized field.
• One year of responsible experience in administrative, supervisory, or technical work that demonstrates knowledge of Navy Lodge front‑of‑house operations or a similar guest‑services environment.

• Competitive federal salary and comprehensive benefit plan.
• Life & Disability Insurance.
• Sick and annual leave accruals.
• Continuity of Employment Programs for Military Spouses.
• Tax‑free shopping worldwide at any Navy Exchange location.
• Access to on‑base amenities (lodging, bowling, gym, movie theaters, and more where available).
• Employee Assistance Plan (EAP).
• Life Mart Discount Savings Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic prohibited by law.