Reserve Emergency Dispatcher

DEFINITION

The Reserve Emergency Dispatcher is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. Under general supervision, to operate a variety of communications and dispatch equipment in receiving, monitoring and transmitting routine and emergency messages; to dispatch public safety equipment and personnel during emergencies;

and to perform related duties as required.

The Reserve Emergency Dispatcher serves as a part time relief Public Safety Dispatcher. A Reserve Emergency Dispatcher performs the routine tasks and duties assigned to a Emergency Dispatcher I, working on-call and subject to various shifts and workday assignments including nights, weekend and holidays. They receive training in the operation of a variety of complex electronic and telecommunications equipment used to dispatch public safety and public service personnel and equipment to emergency and non-emergency situations while under close and continuous supervision.

Receives supervision from the Senior Emergency Dispatcher and other supervisory personnel.

Essential responsibilities and duties may include, but are not limited to, the following:

• Modern office procedures, methods and equipment including computers.
• Principles and procedures of record keeping.
• Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County
• Maps and map reading
• Proper English grammar, vocabulary and spelling

• React quickly, appropriately and calmly in emergency situations, adopting effective courses of action
• Maintain confidentiality of sensitive information
• Exhibit good mental retention of information
• Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings, and the geography of the City of Lemoore and general areas of Kings County
• Flexibly alternate attention among a variety of tasks
• Exercise tact, courtesy and patience in public contacts
• Exercise sound judgment in situations with a high consequence of error
• Take accurate messages and relay exactly as received
• Follow oral and written instructions
• Communicate effectively both orally and in writing
• Write neatly and legibly
• Maintain accurate records
• Make basic mathematical computations
• Establish and maintain effective work relationships
• Follow safe work practices including workplace safety policies and procedures
• Properly use personal protective equipment as directed and trained
• The ability to multitask within the scope of responsibility is essential.
• Incumbents must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other agencies and/or cities.
• Incumbents must simultaneously operate and monitor multiple automated systems including the Computer-Aided Dispatch (CAD) systems, California Law…