Smart Buildings Service Coordinator

Overview

SCM-Procurement / Supply Chain Logistics - Profesional Junior

Here at Siemens, we take pride in enabling sustainable progress through technology. We support customers by combining the real and digital worlds, and we strive to improve how we live, work, and move today and in the future. We value our people and aim to foster growth within a global, diverse team.

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. The goal is not just to improve buildings, but to create places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers, from initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met by scheduling and dispatching resources.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Make decisions regarding scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Basic Qualifications

• Must have the ability to demonstrate organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• High school diploma or state-recognized GED

Preferred Qualifications

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

We are a global technology company focused on industry, infrastructure, transport, and healthcare. We create technology with purpose, adding real value for customers through resource-efficient factories, resilient supply chains, smarter buildings and grids, and sustainable transportation and healthcare solutions.

We value your unique identity and perspective. Siemens is committed to equitable opportunities and a diverse workforce. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

Siemens offers health and wellness benefits. Details regarding benefits can be found here: (benefits information). The pay range for this position is $34,986 - $59,976 annually. The actual wage offered may vary based on budget, candidate experience, knowledge, skills, qualifications, and location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, or other protected categories in accordance with applicable law.

Pay Transparency:
Siemens follows applicable pay transparency laws.

Reasonable Accommodations:
If you require accommodations during the application or interview process, please contact AskHR for support.

California Privacy Notice:
California residents have rights regarding their personal information. See the company site for details.

Locations:
Jacksonville, Florida;
Memphis, Tennessee;
San Diego, California, United States