Administrative Assistant

Job Overview:

We are seeking a professional, customer-focused Administrative Assistant to support APTIM's projects. This role serves as a primary point of contact for incoming communications and provides administrative and project support to ensure timely responses, accurate tracking, and effective coordination across teams.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while maintaining a positive and professional demeanor in all interactions. This position plays a key role in supporting day-to-day operations for two high-volume programs by helping manage inquiries, documentation, and routine project support activities.

Key Responsibilities /Accountabilities:

· Serve as a primary point of contact by answering and directing incoming phone calls in a courteous and professional manner

· Respond to internal and external inquiries related to Marriott Waste Administration and Walmart Licensing activities by providing accurate information and resolving routine concerns

· Appropriately escalate complex or unresolved issues to the correct project team member or manager

· Maintain detailed and well-organized records of calls, messages, and customer or stakeholder interactions associated with both programs

· Monitor and manage shared project email inboxes to ensure timely responses, proper routing, and documentation

· Provide administrative and project support as needed, including research, data entry, database or spreadsheet maintenance, and financial or tracking support

· Assist with tracking waste haulers, service requests, billing inquiries, licensing correspondence, and supporting documentation in accordance with project procedures

· Prepare, format, and distribute routine internal and external communications, reports, and correspondence

· Support program consistency and efficiency by ensuring project information is accurately documented and readily accessible to the team

Basic Qualifications:

· High school diploma or equivalent required; associate degree preferred

· 2+ years of administrative or customer service experience

· Strong verbal and written communication skills

· Professional phone etiquette and interpersonal skills

· Ability to remain calm and solution-focused in challenging situations

· Strong organizational skills with attention to detail

· Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems

· Ability to prioritize tasks and manage time effectively, and work independently while supporting multiple project teams.

** About APTIM*
* APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.

What you can expect from APTIM:

+ Work that is worthy of your time and talent

+ Respect and flexibility to live a full life at work and at home

+ Dogged determination to deliver for our clients and communities

+ A voice in making our company better

+ Investment into your personal and professional development

As of the date of this posting, a good faith estimate of the current pay range for this position is $22 to $25 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.

** Employee Benefits*
* APTIM Envir and Infra, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace   .

+ Medical, vision, and dental insurance:
Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.

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