Staff Assistant Bronson

Title

Staff Assistant, Full-Time, Bronson at Home

BAH Bronson at Home

Under general supervision and according to established policies and procedures, the Staff Assistant provides secretarial and clerical services to staff and managers of an assigned unit or department. Responsibilities include preparing correspondence, typing office records, providing customer service to patients and visitors, maintaining departmental records, gathering data, preparing reports, and handling staffing/scheduling/payroll tasks as assigned. Direct patient care responsibilities must meet the competencies specific to the population served.

High school diploma or general education degree (GED) and 1–2 years of general office experience, preferably in healthcare, are required. An associate’s degree is preferred. BLS certification is required for the BMH Cardiac Rehab department, with EKG performance as part of the role.

• Proficient with multiple standard business software applications on a personal computer (e.g., Microsoft Office, staffing, payroll, and supply applications) with a keyboarding speed of 45–65 words per minute (skills tested through Human Resources at an acceptable level).
• Dependable and reliable.
• Able to maintain staff and patient confidentiality.
• Effective communicator by phone, face to face, and in writing.
• Excellent customer service and interpersonal skills, demonstrating politeness, consideration, positivity, and courtesy to employees, patients, and visitors, both on the telephone and in person.
• Additional knowledge of general or specific medical/technical terminology may be required for certain departments.
• Additional training is provided on the job.

The job produces mental visual fatigue and requires sustained hand/eye coordination. Physical demands include regular walking, standing, stooping, bending, sitting, and lifting light objects.

• Completes a variety of secretarial tasks, including transcription of written or dictated materials, processing invoices, making travel arrangements, and typing correspondence, memos, minutes, forms, tables, charts, schedules, patient reports, and records.
• Maintains and updates departmental records and files; may compile and maintain financial or budget data.
• Maintains and updates departmental schedules and payroll daily while adhering to staffing and scheduling policies.
• Communicates with each unit to determine staffing needs at the beginning of each shift.
• Uses critical thinking skills and data obtained to determine placement of staff.
• Troubleshoots problem areas of need and contacts extra staff on short notice as needed.
• Requisition s office supplies and manages small equipment repair and maintenance services, ensuring adequate supplies for smooth office operation.
• Operates a variety of office equipment, PC, calculators, fax machines, photocopy machines, etc.
• Develops and maintains spreadsheets and databases to input, maintain, and retrieve data; tracks statistics, monitors activities, and provides regular and recurring reports (e.g., monthly unit P.I. reports and supplemental staffing reports).
• Maintains departmental or management calendar, schedules and/or reschedules appointments, and advises staff or manager of schedule changes or modifications.
• Receives and directs or escorts patients and visitors; places, receives, and directs phone calls; takes and transmits messages; provides information to callers or refers them to others.
• Performs specific functions unique to the department or unit, such as processing patient charges, preparing and distributing worksheets and other materials, inputting production and other operational data, processing payroll transactions, transcribing patient test results, and coordinating educational functions.

Shift: First Shift
Time Type:
Full Time
Scheduled Weekly

Hours:

40
Cost Center: 7300 Home Care (BAH)