Account Servicing Specialist

About This Role:

We are looking for a data-driven, highly organized Account Servicing Specialist to join our dynamic, hyper-growth team. In this role, you will be the backbone of our daily operations, ensuring exceptional accuracy in data entry, account analysis, and administrative workflows. Your critical goals will be to independently solve problems, eliminate data defects, and maintain a near-flawless processing rate to support both internal and external clients.

• Own Data Integrity: Log critical information, identify data defects within source documents, and triage discrepancies swiftly to ensure everything matches up perfectly.

• Manage Workflows & Triage: Navigate multiple internal and external systems simultaneously to resolve inventory balances, track down missing transactions, and fix file processing exceptions.

• Drive Compliance & Accuracy: Execute precise payment processing while maintaining an error rate below 1%, and run internal audit procedures as directed by leadership.

• Support Client Success: Serve as a reliable point of contact by handling department correspondence, processing client reports, and delivering timely, compliant responses to internal and external requests.

• Handle Sensitive Information: Safely and professionally manage materials containing highly sensitive and confidential data in accordance with our strict policies and procedures.

• An Experienced Professional: You have at least 1 year of experience in a multi-faceted work environment. Background in back‑office operations, accounts receivable, or the reconciliation processes (in banking, accounting, healthcare, or back office) is highly preferred.

• An Excel & Tech Whiz: You possess strong Excel skills and are highly proficient with Google applications. Experience with broader data analysis and reporting is a major plus.

• Systematic & Detail-Oriented: You are extremely organized and accurate by nature, with the ability to prioritize multiple deliverables and meet tight deadlines.

• A Strong Communicator & Teammate: You are a business‑minded professional who thrives in a team environment and can communicate effectively, both verbally and in writing.

• Reliable & Present: You have strong interpersonal skills and understand that regular, timely onsite attendance is essential to making this collaborative role a success. (
  
  Note:
  
  A Bachelor's degree is preferred for this position, but not required)

$20 - $20 an hour. For U.S.

-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into tiers based upon a number of factors, including cost of living.

Below, you’ll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e.Kansas City, Jacksonville, Indianapolis).

TrueML and True Accord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see Privacy Policy.