Claims Intake Administrator

Company Overview Performance Contracting Group is a national employee‑owned specialty contractor that offers quality services and products to the commercial, industrial, and non‑residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

Performance Contracting Group is seeking a Claims Intake Administrator to provide administrative and operational support to the Risk & Insurance claims 995 department by ensuring timely and accurate intake, documentation, and processing of claims information. This role is responsible for receiving, reviewing, and routing claim‑related documentation while maintaining organized claim files and supporting overall claims workflow efficiency.

• Receive, review, and process new claim information submitted from branch locations
• Follow up with internal stakeholders to obtain complete and accurate claim documentation
• Set up and maintain claim files in RMIS/Origami in accordance with established procedures
• Report claims to appropriate carriers or third‑party administrators (TPAs) as directed
• Receive and review claims‑related mail and correspondence, including medical bills, legal notices, and adjuster communications; document, attach, and properly route incoming materials within Origami or to the appropriate stakeholder
• Code and process invoices, ensuring proper claim association and supporting documentation
• Maintain organized and accurate claim records across systems including Origami, SharePoint, and Box
• Support the claims team with administrative tasks, reporting, file management, and documentation

Salary Range: $51,300–$69,000 annual salary plus non‑guaranteed annualized bonus program.

• High school diploma or equivalent required; associate degree preferred
• 0–2 years of experience in administrative, insurance, claims intake, data entry, or customer service roles
• Prior experience processing documents, mail, invoices, or customer requests preferred

• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to learn RMIS/Origami and document management systems
• Strong data entry accuracy and document handling
• Ability to review, classify, and route claims documentation
• Strong organizational and time management skills
• Ability to manage multiple tasks in a fast‑paced environment
• Strong attention to detail and accuracy
• Clear written and verbal communication
• Customer service mindset with internal partners

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug‑free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG’s Drug‑Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.