Account Representative

POSITION SUMMARY:

Responsible to maintain the highest level of customer and supplier satisfaction and required level of profitability for existing businesses and seeks to develop new business opportunities and customers.

• Responsible to maintain sound business relations with customers and suppliers while pursing for TAI’s optimized profitability or process flow which will positively impact on Income statement and Balance sheet.
• Generates price quotes or terms and conditions, negotiates pricing with customers and suppliers, resolves issues relating to pricings, and ensures pricing is properly set up in the system. Likewise, maintain agreed price change rules along with chemical index or exchange rate to be applied to customer price accurately and timely manner. At the same time, report internal related staff to update any change on pricing both for selling and buying so changes are applied to TAI accounting system.
• Capture sales forecast or technology or design trends via customers and suppliers , identify expanding or new opportunities, improvements and challenges not only for TAI benefits but also for customers/ suppliers benefits.
• Provides sales analysis and profitability forecasts. Develops unit budget, monitors and analyzes reason for variances and plan necessary improvement actions and achieve them.
• Address any technical or quality problems occurred at customers with supplier for resolutions.
• Monitor customer payment practices for changes and compliance with available credit.
• In conjunction with the Accounting Department, is responsible to successfully manage all account receivables functions for service/goods provided to the customer in a timely manner. Works with the customer to resolve and eliminate accounts receivable issues.
• Ensures that unit business practices and requirements meet all Federal regulations or guidelines. Also, work with related parties necessary approval and registration process such as Chemical Registration or Supplier agreement etc..
• Identifies improvement opportunities (Kaizen), develops and implements within job scope. Includes recommendations and/or development of standardized work instruction for current or new business and assisting with review of internal controls.
• Work unit staffs, keeps them informed as required, ensures they are provided with appropriate training and follow all required standard operating procedures (SOP).
• Provides assistance when necessary to other staff members, responds to requests by management when and as required.
• Performs all other duties as may be required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (accuracy, promptness, productivity). The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor degree in related discipline and three years related experience.

• Ability to persuasively mitigate and/or resolve customer conflicts and problem resolutions.
• Well developed written and verbal communication skills necessary to effectively convey information, instruction, ideas and/or recommendations.
• Significant understanding of International Commerce Terms (INCO terms) along with demonstrated experience of same. Have a general understanding of import/export requirements.
• Ability to develop and implement effective customer/supplier negotiating strategies, skills and tactics that further the position of the company’s business growth and profitability.
• Possess a comprehensive understanding of customer/supplier contract terms and conditions along with a general understanding of all legal requirements. Possess the ability to apply this language into the structuring of either two-party or multi-party agreements.
• Have a strong grasp of basic accounting principles and their application to every day business requirements and analysis. Knowledgeable in annual budgeting processes and systems.
• Ability to conduct and complete sophisticated financial risk-analysis models coupled with the…