Order Management Analyst

Brief Description

Unrivaled Teamwear is seeking an Order Management Analyst who is responsible for analyzing, improving, and supporting the end-to-end order lifecycle to ensure accuracy, efficiency, and scalability across order processing workflows. This role focuses on order flow performance, exception management, process optimization, and cross-functional coordination across Sales, Customer Service, Operations, Production, and Technology teams.

This position plays a critical role in identifying bottlenecks, reducing order errors, improving cycle times, and strengthening system and process integrity as the business grows and technology platforms evolve.

Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

• Analyze the full order lifecycle from order entry through fulfillment and invoicing
• Identify process gaps, bottlenecks, fallout points, and delay drivers
• Monitor order accuracy, cycle time, and exception trends
• Develop recommendations to improve order flow efficiency and quality
• Support continuous improvement initiatives across order workflows
• Help define and maintain order management SOPs and process documentation

• Track order holds, rework, cancellations, and error patterns
• Investigate root causes of order failures and escalations
• Partner with cross-functional teams to resolve systemic issues
• Build recurring exception and performance reporting

• Partner with ERP, CRM, and OMS system owners to improve order workflows
• Support system enhancements, configuration updates, and process changes
• Participate in testing and validation for order-related system updates
• Collaborate with Sales, Customer Service, Production, and Finance teams to align order processes
• Support data integrity and governance across order records

• Build and maintain operational dashboards and performance reports
• Analyze order trends, volume patterns, and workflow timing metrics
• Deliver insights and recommendations to leadership
• Translate operational data into actionable process improvements

• Maintain process maps and workflow documentation
• Support training materials and knowledge base updates
• Promote standardized order handling practices across teams

• 3+ years experience in order management, operations analysis, or process improvement roles
• Strong understanding of end-to-end order lifecycle processes
• Advanced Microsoft Excel skills, including pivot tables, complex formulas, lookups, and data analysis
• Experience building reports and dashboards in Power BI
• Experience working in ERP, OMS, or CRM systems
• Proven ability to analyze workflows and identify process gaps and bottlenecks
• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Ability to manage multiple priorities and projects simultaneously
• Strong cross-functional communication skills

• 4-year degree in Business, Operations, Supply Chain, Analytics, or related field — or equivalent relevant experience
• Experience in manufacturing, custom product, or multi-stage fulfillment environments
• Experience with order exception management and root cause analysis
• Experience supporting system or platform transitions
• Knowledge of process mapping and SOP development
• Exposure to SQL, data warehouses, or advanced analytics tools
• Lean, Six Sigma, or continuous improvement training

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.

EOE/AA:
Minorities/Females/Veterans/Disabled

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing as well as participate in E‑Verify.