Customer Relationship Manager, ERP; East Coast

Customer Relationship Manager, ERP – Eastern U.S.

Permanent Full Time Remote/WFH

Location:
Open to East U.S. Locations

Drive Client Success. Expand Strategic Accounts. Grow Your Earnings.

If you’re an experienced ERP account manager who thrives on building long-term client partnerships and growing strategic accounts, Vision
33 offers the platform to take your career further.

In this Customer Relationship Manager (CRM) role, you will work with an established base of SAP Business One clients across the Eastern U.S. geographies
, partnering with executive teams to unlock new opportunities for growth, efficiency, and innovation. With strong delivery teams behind you and uncapped earning potential
, this is an opportunity to expand both your client impact and your career.

At Vision
33, we combine best-in-class cloud technology with deep industry expertise to businesses scale, modernize, and operate more efficiently. Our collaborative sales and delivery teams empower Customer Relationship Managers to focus on what they do best—
building trusted partnerships and driving meaningful client outcomes
.

If you’re motivated by owning strategic relationships, driving account growth, and consistently increasing your earnings through performance year over year
, you’ll thrive in this role.

As a Customer Relationship Manager
, you will be responsible for managing and developing relationships with an established portfolio of SAP Business One clients across Eastern U.S. You will inherit and develop an established portfolio of ERP clients
, focusing on strengthening relationships, expanding solutions, and identifying new opportunities that support client growth. Acting as a trusted advisor
, you will work closely with client executives and operational leaders to understand their evolving business priorities and identify solutions that support their growth.

• Strategic Client Partnership
• Primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders. You will regularly engage with CFOs, CIOs, and operational leadership teams, helping them align technology investments with long‑term business strategy.
• Account Growth & Expansion
• Identify and develop new opportunities within existing accounts by aligning Vision
  33 solutions with client business objectives and regional ARR targets.
• Account Planning
• Develop and execute structured account plans that support both client success and regional revenue goals.
• Client Retention & Satisfaction
• Ensure long‑term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes.
• Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets.
• Work closely with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision
  33’s solutions and services.

• 5+ years’ experience in client relationship management, account management, or client success role.
• 5+ years’ experience
  working with ERP, SaaS, or business management software within the SMB or mid‑market sector.
• Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, Net Suite, Epicor, or similar platforms is highly desirable.
• Proven success managing and growing strategic client accounts
  .

• Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts.
• Ability to build trusted relationships with C‑suite executives and operational leaders
  .
• Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset).
• Excellent communication, negotiation, and stakeholder management skills
  .
• A consultative approach focused on long‑term partnership and measurable client value.
• Highly organized and comfortable managing multiple accounts and priorities
  .
• Results‑oriented
  , with the ability to manage performance against account growth targets.
• Willingness to travel within the Eastern U.S. as required.

Vision
33 has built long‑term partnerships with…