Senior Sales Operations Specialist

Summary

The Senior Sales Operations Specialist plays a central role in keeping Global Payments’ Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication.

The ideal candidate enjoys building structure, solving problems, and adapting to changing business needs.

• Develops, maintains, and continuously improves sales reporting and analytics, providing regular pipeline updates, deal activity summaries, and trend analyses for the sales team and leadership based on data such as Salesforce or Gong.
• Utilizes BI tools such as PowerBI to display and translate data into clear, actionable insights for multiple audience levels.
• Develops a thorough understanding of current sales workflows and end‑to‑end operational processes. Proactively identifies inefficiencies, proposes improvements, and owns the documentation of standard operating procedures, playbooks, and process guides to ensure consistency and scalability.
• Serves as the primary coordinator for client requests across cross‑functional organizations including Client Assurance, Legal and others.
• Manages the sales team's technology stack, including Salesforce, Gong, Docusign, Vidyard, and others. Maintains a working knowledge of each tool's capabilities, supports team adoption, and evaluates new tools as business needs evolve.
• Assists in preparing materials and reports for internal stakeholders and leadership. Communicates pipeline updates and operational changes to appropriate parties in a timely manner.
• Serves as a reliable operational resource by staying current on products, systems, and evolving business needs.

Hybrid, 3 days a week in office at either our Windward Offices, Alpharetta, GA or Lenexa Offices, KS.

• Bachelor's Degree
• No degree specified (relevant experience)
• Minimum 6 years of relevant experience
• Expertise in BI tools such as PowerBI or Tableau
• Proficiency with CRM platforms (e.g., Salesforce) and common sales tools

• Minimum 8+ years of relevant experience
• Previous experience in the software and SaaS industry

• Applies professional concepts and a solid understanding of business objectives to resolve moderately complex issues.
• Analyzes operational situations and data to identify root causes and recommends improvements.
• Comfortable managing multiple work streams and adapting to shifting priorities; works cross‑functionally.
• Self‑starter who takes initiative and drives projects forward with general oversight.
• Advanced knowledge of the software/SaaS industry.
• Exercises sound judgment in day‑to‑day decisions and escalates appropriately.
• Comfortable learning and managing multiple tools across a sales tech stack; understands how tools connect and can reduce friction to support revenue growth.
• Demonstrated ability to map existing workflows, identify gaps, and document improvements for repeatability.
• Proficient in building and maintaining operational reports and dashboards; presents data clearly to both operational and executive audiences.
• Excellent written and verbal communication; comfortable presenting findings cross‑functionally and to leadership.

Global Payments offers a comprehensive benefits package to all team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

We are unable to offer visa sponsorship. Candidates must be legally authorized to work in the United States on a full‑time basis without a need for current or future immigration sponsorship.