Senior Sales Operations Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Senior Sales Operations Specialist plays a central role in keeping the Global Payment's Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication.

The ideal candidate enjoys building structure, solving problems, and adapting to changing business needs.

• Develops, maintains, and continuously improves sales reporting and analytics, providing regular pipeline updates, deal activity summaries, and trend analyses for the sales team and leadership based on data such as Salesforce or Gong.

• Utilizes BI tools such as PowerBI to display and translate data into clear, actionable insights for multiple audience levels.

• Develops a thorough understanding of current sales workflows and end‑to‑end operational processes. Proactively identifies inefficiencies, proposes improvements, and owns the documentation of standard operating procedures, playbooks, and process guides to ensure consistency and scalability.

• Serves as the primary coordinator for client requests across cross‑functional organizations including Client Assurance, Legal and others.

• Manages the sales team's technology stack, including Salesforce, Gong, Docusign, Vidyard, and others. Maintains a working knowledge of each tool's capabilities, supports team adoption, and evaluates new tools as business needs evolve.

• Assists in preparing materials and reports for internal stakeholders and leadership. Communicates pipeline updates and operational changes to appropriate parties in a timely manner.

• Serves as a reliable operational resource by staying current on products, systems, and evolving business needs.

• Hybrid, 3 days a week in office at either our Windward Offices, Alpharetta, GA or Lenexa Offices, KS.

• ​Bachelor's Degree
• Relevant Experience or Degree in:
  No degree Specified
• Typically, Minimum 6 Years Relevant Exp
• Related Experience
• Expertise in BI tools such as Power BI or Tableau
• Familiarity with CRM platforms (e.g., Salesforce) and common sales tools

• Typically, Minimum 8+ Years Relevant Exp
• Previous experience in the software and SaaS industry

• Skills / Knowledge
  - Applies professional concepts and a solid understanding of business objectives to resolve moderately complex issues. Works independently but may seek guidance on novel or high‑stakes projects.
• Job Complexity
  - Analyzes operational situations and data to identify root causes and recommend improvements. Comfortable managing multiple work streams simultaneously and adapting to shifting priorities. Works cross‑functionally across organizations outside area of expertise.
• Supervision
  - Self‑starter who takes initiative and drives projects forward. Works independently on assigned responsibilities with general oversight. May provide guidance or support to less experienced team members on an ad‑hoc basis.
• Industry Knowledge
  - Advanced knowledge of the Software/SaaS industry.
• Decision Making
  - Exercises sound judgment in day‑to‑day decisions and escalates appropriately. Acts with a bias toward resolution and follow‑through.
• Technology Proficiency
  - Comfortable learning and managing multiple tools across a sales tech…