Epic Learning Specialist

Job Type

Full-time

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well‑being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well‑being by fostering a healthy work‑life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Learning Specialist supports OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows. This role partners closely with Account Managers, internal teams, and members to drive adoption, ensure effective utilization, and provide subject matter expertise in system design and reporting strategies. The Learning Specialist is responsible for developing and delivering comprehensive learning programs, including workflow documentation, training sessions, and workshops, to meet clinical, operational, and reporting needs across a variety of specialties.

In addition, this role monitors the effectiveness of training and system usage through performance analyses and member feedback, promoting a culture of continuous improvement, operational excellence, and regulatory readiness. The Learning Specialist serves as a critical liaison between OCHIN and its members, ensuring alignment with organizational priorities and best practices.

• Drive Member Engagement and Program Success: Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools among members. Serve as a key liaison to members, account managers, and internal teams, ensuring proactive communication, issue resolution, and relationship management in support of Population Health and regulatory initiatives.
• Deliver Training and Workflow Optimization: Design, deliver, and evaluate interactive training programs across multiple Epic modules and operational workflows. Facilitate workflow validation, discovery, and gap analysis sessions to align member practices with best practices, while providing tailored one‑on‑one or group coaching, both virtually and onsite.
• Develop and Maintain Educational Resources: Create and maintain a variety of learning and program support materials, including step‑by‑step user guides, lesson plans, scenario‑based learning experiences, instructional videos, and workflow documentation. Ensure materials are updated, engaging, inclusive, and accessible to support adult learning principles and member success.
• Lead Change Management and Continuous Improvement: Support members through operational changes and organizational transformation using structured change management principles. Partner with cross‑functional teams to analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives aimed at enhancing operational outcomes, system usage, and regulatory compliance.
• Promote Program Innovation and Professional Development: Contribute to the ongoing growth and improvement of Population Health, Installation, and Learning programs by researching best practices, proposing enhancements, and mentoring…