Business Analyst

Business Analyst

City Wide's Business Analyst sits at the intersection of business strategy and technology delivery — partnering with franchisees, business process owners, and software developers to steer and execute the product roadmap as City Wide extends its technology reach to drive profitable growth across the US & Canada. This is a multi-hat role with impact at every stage of the technology development lifecycle: from discovering and refining requirements, grooming the development backlog, and working directly with Project Managers to facilitate Agile Scrum ceremonies, to writing test plans, validating features, and rolling out technology to a large, distributed user base.

You will serve as the essential bridge between City Wide's business growth professionals and its technology builders — ensuring every release delivers what the business needs, when it needs it.

• Continuously maintain and manage development backlogs for Sales Enablement, Field Operations, Marketing, and Accounting — keeping each backlog accurate, prioritized, and ready for sprint planning.

• Translate business needs and wants into clearly defined, developer-ready requirements — including user stories, acceptance criteria, process flows, and edge cases.

• Groom and size backlog items regularly, facilitating the essential ceremonies of Agile Scrum methodology: sprint planning, daily standups, sprint review, and retrospectives.

• Help the development team — consisting of internal and external software developers — decompose requirements into actionable tasks while keeping the end result tightly aligned with business intent.

• Create comprehensive test plans to ensure seamless integration of new features and enhancements across systems; own UAT coordination with business stakeholders.

• Assist with planning and executing software rollouts to large audiences of franchisees and internal users, including training materials, communication plans, and adoption tracking.

• Become intimately familiar with the City Wide model, franchise operations, and business processes across Sales, Marketing, Field Operations, and Accounting

• Expand the collaborative and trusting relationships of the Technology team with all departments — ensuring business stakeholders feel heard and the technology team has the clarity it needs to build the right things.

• Conduct interviews, workshops, and process analysis sessions with business owners to surface requirements, identify gaps, and build business cases for new projects.

• Document workflows, system integrations, and product decisions to maintain institutional knowledge and support onboarding.

• Monitor adoption and usage of deployed features; gather feedback and translate it into backlog improvements.

• Performs other duties as assigned by management.

The following metrics apply to this position and should be recorded in your scorecard:

• Backlog Health – Percentage of backlog items entering a sprint with fully documented acceptance criteria and story point estimates. Target: ≥90% of items sprint-ready at the start of each sprint planning session.

• Requirements Rework Rate – Percentage of development tasks requiring scope changes or rework attributable to incomplete, inaccurate, or misunderstood requirements after sprint commitment. Target: