CRM Officer

Overview

Models by Jaz Martell | Photographer:
Alys Tomlinson

As a CRM Officer
, you will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.

You will act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently. You will contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements. You will also play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students.

• Experience working in a CRM-focused role, including system administration, processes or operational support
• Understanding of CRM practices and how they drive customer engagement and business outcomes
• Experience supporting users or stakeholders, including training and guidance
• Awareness of GDPR and its application within CRM activities
• Strong communication and stakeholder management skills
• Ability to monitor, report on and improve data quality and system use