Implementation Specialist

Make your mark at one of the biggest names in payments. We’re looking for an Implementation Specialist to join our ever‑evolving Heartland School Solutions team and help shape the future of global commerce. In this role, you’ll play a critical part in helping school districts successfully launch and optimize My School Bucks  solutions, enabling seamless, secure payment experiences for schools and families.

Your work will directly influence customer adoption, satisfaction, and long‑term success by ensuring implementations are delivered with accuracy, efficiency, and confidence. Working across sales, support, product, and operations teams, you’ll have the opportunity to drive meaningful outcomes for customers while helping advance Global Payments’ mission of powering commerce through innovative technology, trusted partnerships, and exceptional client experiences.

• Lead successful customer implementations that accelerate time‑to‑value for school districts, ensuring they are positioned to confidently adopt and maximize My School Bucks  solutions from day one.
• Drive exceptional client outcomes by delivering expert guidance and training that increases user adoption, strengthens customer confidence, and contributes to long‑term client satisfaction and retention.
• Build and configure high‑quality payment environments that enable secure, reliable transaction processing and support the operational goals of schools and district administrators.
• Influence continuous improvement by identifying trends, gathering customer feedback, and recommending enhancements that elevate the customer experience and improve implementation efficiency.
• Partner across teams to resolve complex challenges and deliver seamless onboarding experiences, helping customers achieve their goals while supporting business growth and operational excellence.

• Experience supporting software implementations, online payment solutions, financial technology, or customer onboarding programs with a track record of delivering positive customer outcomes.
• Strong verbal and written communication skills, with the ability to build trust, simplify complex information, and confidently engage customers through virtual and digital channels.
• Proven ability to manage multiple priorities while maintaining exceptional attention to detail, accuracy, and accountability in a fast‑paced environment.
• Demonstrated success working independently and collaboratively across cross‑functional teams to solve problems and deliver results.
• Experience using customer relationship management (CRM) platforms, such as Salesforce, to manage customer interactions, maintain visibility, and support informed decision‑making.

• Experience with project management methodologies and coordinating customer onboarding or implementation milestones.
• Knowledge of accounting principles, payment processing, or K‑12 education technology environments.
• Experience using Google Workspace applications, Microsoft Excel, and Adobe Acrobat Pro to support client‑facing processes and operational efficiency.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

We have a dedicated Wellness Week each year – which includes an extra paid day off – so you can take time to relax, recharge and invest in your wellbeing.

FLEX, our family inclusion community, offers support for all Global payers at every stage, from raising families to caring for loved ones.

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.