Director of Retail Operations - Process Improvement

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right  Description The Director of Retail Operations - Process Improvement is responsible for designing, improving, and scaling operational processes that enable Rally House stores to execute consistently and efficiently.

This leader partners across Operations, Merchandising, Human Resources, Finance, Supply Chain, IT, Store Design, and Marketing to identify opportunities, simplify work, eliminate inefficiencies, and improve the Team Member and Guest experience. This role serves as the operational architect for the business—evaluating how work gets done, identifying opportunities to improve execution, and implementing sustainable solutions that support profitable growth.

Responsibilities Operational Process Improvement Evaluate existing store and field processes to identify opportunities for simplification, standardization, and increased effectiveness

Lead cross-functional process improvement initiatives from concept through implementation

Eliminate unnecessary complexity while improving execution, compliance, and the Team Member experience

Develop scalable operational standards that support company growth

Utilize Lean, Six Sigma, or similar continuous improvement methodologies where appropriate

Operational Excellence Continuously assess operational performance through field observations, data analysis, and feedback from stores

Identify root causes of operational challenges and implement sustainable corrective actions

Develop operating procedures that improve consistency across all locations

Establish governance around operational standards and process ownership

Cross-Functional Leadership Serve as the operational liaison across Corporate departments to ensure initiatives are executable in stores

Facilitate collaboration between Operations, Merchandising, IT, HR, Supply Chain, Marketing, Finance, and Store Design Evaluate new programs and initiatives through the lens of operational impact before rollout

Ensure operational readiness for new initiatives

Project Leadership Lead retail operational projects from planning through execution

Develop implementation plans, timelines, communication strategies, and success metrics

Monitor project performance and adjust plans as necessary

Coordinate pilot programs and enterprise rollouts

Technology & Systems Partner with IT to identify opportunities for automation and technology-enabled improvements

Evaluate operational technology solutions that improve productivity and execution

Translate operational requirements into business needs for system enhancements

Support testing and implementation of new operational systems

Field Partnership Regularly visit stores to observe operations firsthand and validate opportunities

Gather feedback from Team Members, District Managers, and Regional Directors Ensure improvements reduce workload and improve execution rather than create unnecessary complexity

Build strong credibility as an advocate for field operations

Performance Measurement Develop KPIs to measure operational effectiveness

Utilize reporting and analytics to identify trends and opportunities

Monitor adoption of new processes and recommend corrective actions when necessary

Present operational insights and recommendations to senior leadership

Skills and Knowledge Ability to balance strategic thinking with practical execution,…