Dispatcher, Customer Service​/HelpDesk

Overview

Be the Heart of the Operation - Join Nextech as a Dispatcher! Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value
. With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider — and we’re just getting started. Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher
, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verifying technician check-ins/outs and confirming IVR compliance
• Ensuring technicians have the correct parts and POs to complete jobs successfully
• Providing world-class support to internal teams and customers — always with professionalism and urgency
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region

This is a role that requires precision, adaptability, and a strong commitment to excellence.

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills — written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

• This role is office-based and requires the ability to continuously work in an office environment
• Continuously able to operate a computer and other office productivity machinery
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Continuously requires vision, hearing, twisting, and talking
• Occasionally able to lift up to 15 lbs
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

USD $18.00/Hr. — USD $25.00/Hr.

• Professional Growth:
  Paid training, certification support, and education reimbursement
• Outstanding Benefits:
  Multiple health plans, including a free employee-only option; dental and vision coverage starting after 30 days; free life insurance equal to annual salary; 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness
• Generous Time Off:
  Seven paid holidays plus Paid Time Off; exclusive discounts on travel, auto, dining, and more

We’re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.