Customer Care Representative
Job in
Lenexa, Johnson County, Kansas, 66219, USA
Listed on 2026-02-13
Listing for:
Integrated Resources, Inc
Full Time
position Listed on 2026-02-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Job Description & How to Apply Below
Job Tittle: Customer Care Representative
Location: Lenexa, KS 66219
Duration: 4 months (possibilities of extension)
Shift time: M – F 7:30 am to 4:00pm
Pay rate: $18.00/h
Job Description
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Duties and Responsibilities:
- Supports assigned client group(s) performing routine complexity health related customer
excellence activities. - Typically makes routine outbound, health related customer calls following set scripts,
procedures. - Maintains complete customer/patient confidentiality for all health, personal and other
customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service. - Supports all client group(s) based on business needs.
Requirements
- 1-year related customer service excellence experience.
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
- Consistent exceptional customer service, accuracy and quality focus required.
- High school diploma or equivalent.
Skills
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Continuous Improvement:
Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
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