Client Services - Customer Care Representative
Job in
Lenexa, Johnson County, Kansas, 66219, USA
Listed on 2026-02-15
Listing for:
TalentBurst, Inc.
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Job Title
- Customer Care Representative I (Onsite)
Location
- Lenexa, KS
Duration- 3 months
Shift/Time Zone
- Monday - Friday 7:30 am - 4:00 pm
Driver’s License is Required
Job Summary
- The Customer Service Representative delivers exceptional and consistent customer experience while handling routine to moderately complex health-related inquiries.
- This role utilizes multiple communication channels including phone, email, chat, fax, and AI-supported systems to support patients and client groups effectively and professionally.
- Support client groups by performing routine health-related customer service activities.
- Conduct routine outbound health-related calls using established scripts and procedures.
- Maintain strict confidentiality of all patients and customer health information (HIPAA compliant).
- Provide professional, respectful, and empathetic service, especially when communicating sensitive health information.
- Respond to customer inquiries via phone, fax, email, chat, and digital platforms regarding:
- Patient test results
- Test and service inquiries
- Service concerns or complaints
- General support requests
- Ensure accuracy and quality while meeting productivity standards.
- Support additional client groups as needed based on business requirements.
- Contribute to continuous improvement initiatives and adapt to digital tools and automation technologies.
Work Experience
- Minimum 1 year of customer service experience (required).
- Healthcare or laboratory experience (preferred).
- Experience meeting productivity, accuracy, and quality standards (preferred).
- Strong customer service and communication skills (internal and external calls).
- Ability to demonstrate empathy and professionalism.
- Detail-oriented and highly organized.
- Good computer skills, including Outlook and Excel.
- Comfortable using phone systems, chat platforms, automation, and AI tools.
- Ability to 10-key.
- Typing speed of at least 40 words per minute.
- Ability to thrive in a continuous environment.
- Ability to lift to 50 lbs.
- Ability to walk up and down stairs as needed.
- Maintain consistent focus on quality and accuracy.
#PB07
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