Customer Care Representative

Title:
Customer Care Representative I

Duration: 3 months

Location:
Lenexa, KS 66219

Shift Timings: Monday - Friday 7:30 am - 4:00 pm

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively responds to all customer inquiries received by various digital methods including telephone, fax, email, chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Required

Work Experience:

• 1-year related customer service excellence experience.

Preferred

Work Experience:

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge:

• N/A

Skills:

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement:
  Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

• Must be detail organized
• Must be able to 10-key
• Must be able to type at least 40 wpm
• Must have customer service for internal and external calls
• Must be able to lift up to 50 lbs
• Must be able to walk up and down stairs