Customer Service Lead – Automotive

The Aeromotive Group houses the automotive aftermarket's top shelf manufacturers of performance products including Aeromotive Fuel Systems, Waterman Racing Components, The Aeromotive Group Ignition Products, Taylor Cable Products, JBA Performance Exhaust, Doug's Headers, Patriot Exhaust, Compu-Fire performance products and Spyke motorcycle products. From hot rods to muscle cars, late-model cars, trucks, motorcycles and professional race teams, The Aeromotive Group's industry savvy and product expertise provide spark, horsepower, sound, and unrivaled performance for enthusiasts of classic to modern vehicles.

ROLE OVERVIEW:

Position:
Customer Service Lead Representative

FLSA:
Status:
Full-time/Non-exempt

Location:

In-office (Lenexa, Kansas)

Pay: $24-$27 per hour

Reports to:

Customer Service/Technical Service Manager

Aeromotive Inc. is a leader in high-performance fuel delivery systems for street, race, off-road, and marine applications. We fuel passion by delivering products built for durability and performance-backed by expert technical support and deep industry knowledge. As part of The Aeromotive Group, we support automotive enthusiasts and professional racers across a wide range of performance brands.

The Customer Service Lead plays a key role in delivering a top-tier customer experience while supporting and guiding the customer service team. This position combines hands-on customer interaction with day-to-day coordination of customer service operations, order management, inventory communication, and process improvement. The ideal candidate leads by example, supports team development, and ensures consistent, high-quality service for our customers.

Customer Support & Operations

• Manage inbound customer calls and emails promptly, professionally, and accurately.
• Lead efforts related to order entry, tracking, and updates within company systems.
• Provide real-time order status, inventory availability, and delivery timelines to customers.
• Investigate and resolve customer service issues; escalate complex or technical questions to the appropriate teams.
• Assist with returns, exchanges, and order discrepancies as needed.

Team Leadership & Training

• Support and coach customer service representatives on processes, systems, and company policies.
• Help manage phone coverage and daily workflow to ensure consistent service levels.
• Lead by example to reinforce customer service standards and behaviors.
• Assist with onboarding and ongoing training of customer service staff.

Process Improvement & Collaboration

• Maintain documentation for common customer inquiries, procedures, and workflows.
• Identify trends in customer inquiries or service issues and recommend improvements.
• Build strong working relationships with sales, shipping, inventory, operations, and technical teams.
• Assist in developing and implementing customer service policies and best practices.

• 3+ years of experience in a customer service environment; automotive parts, ecommerce, or technical products preferred.
• Strong verbal and written communication skills with excellent phone etiquette.
• Proven ability to problem-solve, multitask, and manage priorities in a fast-paced environment.
• Experience working with order management systems, CRM tools, and inventory databases.
• Detail-oriented, organized, and highly accurate in daily work.
• Ability to lead by example and mentor team members.
• Automotive performance knowledge or interest is a plus.

• Full-time, Monday–Friday during core business hours
• Fast-paced, team-oriented office environment supporting passionate customers and enthusiasts
• This position requires the ability to sit for extended periods, use a computer and telephone regularly, and occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Perks & Benefits

• Weekly pay-get paid every Thursday! This is a non-exempt position and is eligible for overtime pay at one and one-half times the regular rate of pay for all hours worked over 40 in a workweek in accordance with applicable federal and state law. Final…