Customer Service Representative

Position Title: Customer Service Representative

Wage: $20-$23/hour

Shift: 1st

Hours: Monday-Friday 8am-4:30pm

We are seeking a detail-oriented Customer Service professional with strong logistics and order fulfillment experience, skilled in managing client accounts, tracking orders, resolving service issues, and ensuring accurate invoicing. The ideal candidate is a proactive problem-solver who bridges communication between clients, operations, inventory, and billing teams to deliver efficient, on-time results and exceptional service. This is an associate to hire opportunity for a company in Lenexa, KS.

• Act as the primary point of contact and internal advocate for assigned clients
• Manage and track client orders from initiation through final delivery
• Investigate and resolve order discrepancies, delays, or service issues
• Provide clear, timely communication regarding order status and resolutions
• Ensure accurate and timely billing and invoicing for all services
• Collaborate with operations, inventory, and billing teams to ensure smooth workflows
• Identify opportunities to improve client experience and operational efficiency

• Ability to sit, stand, and walk for extended periods throughout the workday
• Frequent use of a computer, keyboard, phone, and other office equipment
• Ability to communicate effectively in person, over the phone, and via email
• Occasional lifting of materials up to 25 pounds, as needed
• Ability to work in a warehouse and office environment with varying temperatures and noise levels
• Visual and auditory ability to monitor orders, systems, and communications accurately
• Strong problem-solving skills with a proactive, ownership-driven mindset
• Excellent written and verbal communication skills
• Highly organized and detail-oriented, even in high-pressure situations
• Ability to thrive in a fast-paced, evolving environment
• Comfortable learning and working with multiple systems and technologies
• Previous experience in customer service, logistics, or fulfillment is a plus

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process
• Over 40 years of staffing experience

Best of all, our services are 100% free to job seekers!

We are proud to be an equal opportunity employer.

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