Customer Service Representative - CT

Dal‑Tile (a subsidiary of Mohawk Industries) is seeking an exceptional Customer Service Representative to join our team. The role involves servicing walk‑in customers, answering inquiries, providing samples, and completing sales transactions.

Engage with customers through phone, email, and in‑person interactions; guide customers through the showroom and assist with product selection; coordinate activities to ensure a high level of service and customer satisfaction.

• Provide exceptional customer service via phone, email, and in‑person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

• High School Diploma or GED equivalency required.
• One or more years of customer service experience.
• Preferred: focus on customer account management.

• Excellent oral and written communication skills with the ability to interact effectively at all levels.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem‑solving skills.
• Goal‑oriented with a focus on delivering excellent customer service.
• Strong interpersonal relationship‑building skills.
• Proficient with PCs and navigating a multi‑window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail‑oriented, multitasking, managing priorities and time effectively.

The employee is regularly required to stand, use hands, and reach with hands and arms; walk, stoop, kneel, crouch, or crawl; sit, climb, balance, talk or hear. Required lifting: 15–30 lbs regularly, up to 70 lbs at times, with team lifts for items >70 lbs or longer than 36 inches. Specific vision abilities: close vision, peripheral vision, ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Includes 401(k) company match, employee purchase discount, and tuition reimbursement.

Dal‑Tile is a proud supporter of U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran commitment to an inclusive workplace and a proud Drugs Don’t Work participant.