Customer Care Representative

Job Details

PURPOSE:

The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests.

• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Schedules appointments with homeowners.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g., customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.
• Provides back‑up to other team members.
• Works under general supervision following defined procedures; requires some judgment in application.
• Ensures company payments are processed in a timely manner.

Focus is on providing customer service for delivery partners/customers.

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development
• A culture that supports work‑life balance
• Volunteers opportunities on company time
• Environmentally conscious business decisions

8,000+ employees and career opportunities nationwide.

• High School diploma or equivalent.
• Minimum of 1‑year customer service experience.
• Basic word processing and spreadsheet skills.
• Ability to develop and establish good interpersonal relationships.
• Demonstrates ability to work and contribute in a team environment.
• Good phone etiquette and verbal/writing skills.
• Customer orientation.
• Flexibility & positive outlook.
• Listening skills.
• Detail orientation.