Customer Care Representative

PURPOSE:

The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests.

• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Schedules appointments with homeowners.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.
• Focus is on providing customer service for delivery partners/customers.
• Responsible for intermediate to complex level tasks.
• Able to provide back‑up to other team members.
• Works under general supervision following defined procedures; requires some judgment in application.
• Ensure company payments are processed in a timely manner.

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

As an innovative and industry‑leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development
• A culture that supports work‑life balance
• An environment where collaboration is key
• Volunteer opportunities – on company time
• Environmentally conscious business decisions
• 8,000+ employees and career opportunities nationwide

• High School diploma or equivalent
• Minimum of 1-year customer service experience.
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships.
• Demonstrates ability to work and contribute in a team environment.
• Good phone etiquette and verbal/writing skills.
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation