Client Supply Representative

Client Supply Representative – Lenexa, KS
Mon‑Fri 8:00 AM – 5:00 PM

Pay range
: $17.20+ per hour. Pay offers are based on skills, training, experience, education, and applicable certifications. Eligible candidates may receive an annual performance bonus.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

• Be knowledgeable about supplies inventory and processes.
• Utilize appropriate resources for accurate information.
• Escalate issues when necessary.
• Process client supply orders via phone or email.
• Inform clients of backorders and expected delivery times.
• Research client supply problems as needed.
• Answer inbound client calls promptly, professionally and empathetically.
• Provide accurate and timely resolution to requests, issues and concerns.
• Maintain quality assurance scores at or above the department standard.
• Assist in preparation of reports and communications as directed by clients.
• Place outbound calls and send written responses to customer inquiries or requests.
• Place outbound calls to gather facts or introduce tools to clients.
• Work collaboratively with peers, providing assistance to resolve client issues.
• Adhere to department attendance, schedule adherence and performance standards.
• Record interactions per departmental guidelines.
• Communicate with Team Leads and Supervisors to identify issue trends and root causes.
• Other duties as assigned by Management.

• Preferred:
  Customer Service experience.
• Preferred:
  Experience in laboratory or healthcare industry.
• Required:
  
  High School Diploma or Equivalent.
• Preferred:
  Bachelor’s Degree.

• Ability to sit for long periods of time.

• Knowledgeable about supplies inventory and processes.

• Customer‑service oriented.
• Excellent verbal and written communication.
• Ability to multi‑task.
• Basic typing skills.
• Problem‑solving skills.
• Microsoft software skills preferred.
• Ability to work independently.

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.