Customer Care Representative II
Job in
Lenexa, Johnson County, Kansas, 66219, USA
Listed on 2026-06-06
Listing for:
Quest Diagnostics
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Supports assigned client group(s) performing moderate complexity health related customer excellence activities;
Typically makes moderately complexity, inbound and outbound, health related customer calls following set scripts, procedures;
Maintains complete customer/patient confidentiality for all health, personal and other customer information;
Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information;
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service
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