Home Services - Customer Service Representative

Benefits

• 401(k) matching
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Part-Time | Monday-Friday | Day Shift (opportunity to grow into full-time)

We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team. In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.

• Positive, professional attitude
• Excellent communication and customer service skills
• Strong organizational and problem-solving abilities
• Ability to multitask and stay organized
• Self‑motivated and able to work independently
• Team‑oriented mindset

• High School Diploma or equivalent (some college preferred)
• Previous CSR, dispatching, scheduling, or office administration experience required
• Strong computer skills and ability to learn new software quickly
• Experience with Service Titan is a plus
• Must be able to pass a background check and drug screen

• Answer incoming calls and respond to customer inquiries professionally and efficiently
• Schedule and dispatch service technicians based on customer needs and technician availability
• Monitor service requests and ensure timely completion
• Provide customers with clear status updates and resolve issues promptly
• Maintain accurate records of service calls, dispatch logs, and customer interactions
• Utilize Service Titan software to manage work orders and documentation
• Handle emergency and urgent requests with urgency and care
• Collaborate with the team to continuously improve operations and customer satisfaction

• W-2 Employee
• Paid Time Off
• Holiday Pay
• Nights and Weekends Off
• Predictable Schedule
• Supportive Team Environment