Call Center Agent - Travel

Call Center Agent – Travel Benefits

Remote

Pay rate: $18 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Schedule: Monday – Friday 8am – 7pm EST (an 8‑hour shift will be assigned between these hours)

Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply to the Call Center Agent – Travel Benefits role.

As a Call Center Agent, you’ll be part of a supportive, high‑performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their travel experience.

• Handle inbound calls with a strong focus on accuracy, empathy, and first‑call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Provide professional written communication, including follow‑up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high‑quality customer experience aligned with business expectations

• Strong verbal and written communication skills
• Ability to navigate and work across multiple systems and tools simultaneously
• Attention to detail
• Problem‑solving and critical thinking skills
• Must be able to successfully complete a background check
• Must pass an internet speed test (download ≥ 25 Mbps, upload ≥ 5 Mbps, ping ≤ 175 ms)
• Must have the ability to connect with an ethernet cable to a modem/router
• We are currently NOT hiring in the following geographies, including but not limited to:
  States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas:
  Minneapolis – MN, Washington, DC, Denver – CO, Boulder – CO, Edgewater – CO, Flagstaff – AZ.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $18 an hour.