Customer Support Specialist

Position Title: Customer Support Specialist - Agricultural Industry

Department: Customer Support

Location: Lenexa, KS

AGI is a global food-based infrastructure company with over 3,800 employees and more than 30 manufacturing brands. We provide equipment and technology solutions for agricultural commodities and food processing facilities.

The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role drives company objectives by delivering customer satisfaction, identifying growth opportunities, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing.

• Provide front‑line support for AGI Sure Track Bin Manager and Farmobile PUC products, including troubleshooting technical issues, monitoring system health, and ensuring timely resolution of concerns.
• Manage high‑volume inbound and outbound communication across phone, email, text, and voicemail while delivering professional, responsive service.
• Track and document customer needs, system alerts, and health indicators to proactively identify risks, expansion opportunities, and areas for improved product adoption.
• Collaborate closely with Sales, Field Service, Product, Accounting, and Operations teams to deliver seamless customer experiences, support lead generation, and coordinate follow‑up on promotions, upgrades, and outreach campaigns.
• Support customer onboarding, education, and training through product guidance, webinars, and one‑on‑one support to strengthen product knowledge and long‑term success.
• Assist with e‑commerce order coordination by reviewing orders, initiating quotes, and partnering with Sales and Accounting to ensure accurate processing and timely fulfillment.
• Represent AGI Digital through participation in farm shows, dealer visits, customer check‑ins, and on‑site support as needed to advocate for products and strengthen relationships.

• High school diploma or equivalent required; bachelor’s degree in Agriculture, Business, or a related field – or equivalent work experience – preferred.
• 1–3 years of progressive experience in customer support, customer service, or a related field; experience in agriculture, ag‑tech, or a technical support environment is a plus.
• Experience with Salesforce or similar CRM platforms preferred but not required.
• Ability and willingness to travel up to 10% domestically as needed.

We are the leading global expert providing farmers, processors, and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the world’s grain, fertilizer, seed, feed and food supplies.

Safety and teamwork are the cornerstones of our global culture. We value diversity, inclusion, and teamwork in all aspects of our business.

Competitive salaries, benefits packages, and an employee share purchase plan help you take care of your family. Professional development activities provide many opportunities for growth and career advancement.

Applicants must be currently authorized to work in the United States on a full‑time basis; this position is not eligible for immigration sponsorship.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.