Client Service Representative - Bilingual; English, Spanish
Job in
Lenexa, Johnson County, Kansas, 66219, USA
Listed on 2026-06-18
Listing for:
Quest Diagnostics
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Quest Diagnostics - 9601 Renner Boulevard - Responsibilities:
Answer and resolve telephone inquiries/requests in a prompt, accurate and courteous manner;
Research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately;
Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records;
Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures;
Follow up with relevant parties as needed, based on the issue being addressed
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