Customer Care Representative
Job in
Lenexa, Johnson County, Kansas, 66219, USA
Listed on 2026-06-20
Listing for:
Quest Diagnostics
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Quest Diagnostics - 9601 Renner Boulevard - Responsibilities:
Handles routine outbound and inbound full service calls in a timely manner following set scripts and procedures;
Maintains complete customer/patient confidentiality for all health, personal and other customer information;
Provides professional, respectful, customer excellence and empathy when delivering sensitive health information;
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service;
Supports assigned client group(s) based on business needs
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