Customer Service Representative – Part-Time

The Parks & Recreation department is currently accepting applications for a Customer Service Representative to work out of the Rec Center and Old Town Activity Center facilities. This is a part‑time position working up to 28 hours per week and requires open availability Monday through Friday between the hours of 8:00 AM to 6:00 PM and the ability to work scheduled City events.

We appreciate our employees and value training and education to empower all employees to perform their jobs in the most efficient and effective manner. If you are looking for a position where you will be supported and can grow your career, apply today to join our team.

Serves as the primary contact for all aspects of registering individuals for programs, memberships, activities, classes, and festivals and for all aspects of reserving indoor and outdoor facilities.

• Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership.
• Assists individuals over the phone or in person with facility reservations.
• Explains rules and policies.
• Obtains necessary contact information from customers.
• Collects and enters payments, balances, cash drawer and submits cash journal reports.
• Contacts customers when issues arise.
• Communicates with Building Services staff regarding rental changes.
• Maintains clean and organized workspace.
• Answers phone, email and assists walk-in visitors.
• Follows up with renters and customers who have balances and paperwork due.
• Scans and files documents.

Minimum:
High school diploma or GED and two years of customer service experience.

Work is performed in a busy environment. The position requires the ability to sit for prolonged periods; mobility to move about the parks and recreation facilities as needed; and visual acuity to review information for accuracy and thoroughness of the work assigned.

Starting hourly rate of pay is $18.96–$21.33 per hour dependent on qualifications and directly related experience. This is a non‑exempt position and is eligible for overtime pay.

Benefits include:

• Free or low-cost on‑site medical clinic.
• Six weeks paid parental leave.
• 4% employer retirement contribution with optional 2% match.
• Tuition reimbursement up to $4,500 per year.
• Additional personal leave during first year for new employees.
• Paid Time Off accruals each year.
• 10 paid holidays per year.
• Paid sick leave and personal leave.
• Free individual membership to the Lenexa Rec Center.

Offers of employment are conditional upon successful completion of pre‑employment physical, drug screen, and background check.

Complete an online application and attach your resume reflecting your work history. Applications will be reviewed as received. The position will remain open until filled.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly with consistency and respect while providing a positive, challenging, and rewarding work environment. We value and encourage diversity in our workplace.