Dispatcher, Customer Service​/HelpDesk

Dispatcher I - Lenexa, KS

Sunday, 7:00 AM to 3:30 PM;
Monday to Thursday, 11:30 AM to 8:00 PM.

• Answer client pick‑up request calls and enter requests into dispatch system.
• Plan, schedule, and assign pick‑ups to ensure timely delivery to the lab.
• Communicate with field operations and respond to customer inquiries and complaints.
• Determine feasibility of requested pick‑ups based on multiple factors.
• Actively listen to client concerns, conduct preliminary research, and forward or elevate issues to a Group Lead or Supervisor.
• Participate in other tasks as assigned.

• 1 to 3 years of customer service or logistics experience.
• High‑school diploma or equivalent required; associate’s degree preferred.
• Strong verbal and written communication skills.
• Excellent computer skills; proficient with Microsoft Windows and Office (Word, Excel, Outlook).
• Capacity to handle a high volume of telephone calls in a fast‑paced environment.
• Ability to use dispatch application accurately and efficiently.
• Organized, capable of prioritizing multiple concurrent functions across multiple regions.
• Ability to interface with other departments, maintain confidentiality, and be flexible with scheduling (weekends, holidays, on‑call, overtime).
• Knowledge of logistics operations and Quest Diagnostics policies and procedures.
• Job competencies: functional/technical skills, integrity and trust, active listening, negotiation, problem solving, drive for results, composure, creativity, priority setting.

• Ability to sit for long periods of time.

• Day 1 medical, supplemental health, dental & vision (full‑time, 30+ hours).
• Well‑being programs.
• Annual, no‑cost health assessment Blueprint for Wellness®.
• healthy MINDS mental health program.
• Vacation and Health/Flex Time.
• 6 holidays plus 1 “MyDay” off.
• Fin Fit financial coaching and services.
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance (plus buy‑up option).
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

$17.20+ per hour. Shift differentials: 10% for hours on the second shift, 15% for hours on the third shift. Annual performance bonus compensation may be available.

Quest Diagnostics honors service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veterans, and any other legally protected status.