Customer Care Representative I

Quest Diagnostics - 9601 Renner Boulevard - Responsibilities:
Supports assigned client group(s) performing routine complexity health related customer excellence activities.;
Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.;
Maintains complete customer/patient confidentiality for all health, personal and other customer information.;
Provides professional, respectful, customer excellence.;
Demonstrates caring and empathy when delivering sensitive health information.;
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.;
Supports all client group(s) based on business needs.