Customer Support Specialist

Customers remember two things: how fast you solved the problem—and how you made them feel while you did it. As aCustomer Support Specialist, you’ll be the trusted first point of contact for merchants and partners, owning issues from the first conversation through final resolution (not just “touching the ticket”). This Customer Support Specialist role is high-visibility on a customer-obsessed team where your communication, troubleshooting, and follow-through directly impact retention and the overall experience.

If you like solving real problems, thinking clearly under pressure, and being the person customers are genuinely relieved to reach, you’ll thrive as aCustomer Support Specialist.

• Clear, confident communication skills (written and verbal), with the ability to translate technical steps into simple, customer-friendly language
• Strong customer service presence: active listening, empathy, patience, and rapport-building
• Troubleshooting and critical-thinking skills; ability to gather details, identify root cause, and drive resolution
• Strong organization and time management—able to prioritize multiple open items in a fast-moving environment
• Comfortable supporting customers acrossphone, email, and live chat, including complex or multi-line phone systems
• Computer literacy, including proficiency with Microsoft Office SuiteandCRM tools
• Ability to document interactions accurately and consistently

• Experience providing software and/or terminal coaching or customer training
• Background supporting hardware/software issue tracking through to closure
• Familiarity withPCI compliance workflows (questionnaires, scans, follow-ups)
• Bilingual skills (may be eligible for a pay differential for approved languages)
• Experience working in a hybrid environment

• Associate’s or Bachelor’s degree preferred
• 1+ year experience in a financial institution and/or customer service role preferred/required
• Ability to work 11am-8pm shift M-F

• $23/hr

Bring your curiosity, your grit, and your customer-first mindset—then take the next step.

Allied One Source is connecting great people with great opportunities.
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