Collections Specialist

Why True Accord?

True Accord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, True Accord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role

As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions through various communication channels, including email messaging, inbound call handling, and outbound dialing.

We are hiring for our class starting on September 21 with a schedule of Monday through Friday, 9:30 a.m.

- 6 p.m.

• Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.

• Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.

• Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.

• Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.

• Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.

• Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them.

• Communicator & Negotiator: You have strong verbal and written communication skills and know how to de-escalate tough situations with empathy and active listening.

• Detail-Oriented & Organized: You possess sharp critical-thinking skills, strong time management, and meticulous attention to record-keeping.

• Adaptable Learner: You thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations.

• High school diploma or GED required.
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role (
  Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)

$20 - $23 an hour

For U.S.

-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, as well as other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:

• U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis)

We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience.

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• Perk Spot discount program for 900+ merchants nationwide

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to