Order Entry Specialist

Customer Service & Order Support Specialist

We are seeking a Customer Service & Order Support Specialist to join a fast-paced customer operations team. This role is responsible for managing inbound customer communications, processing orders, providing status updates, and ensuring a smooth order fulfillment experience. The ideal candidate thrives in a high-volume environment, can effectively manage multiple priorities, and is committed to delivering exceptional customer service while supporting overall business objectives.

Responsibilities

• Handle a high volume of inbound phone calls and emails, responding to customer requests in a professional and timely manner.
• Assist customers with order inquiries, shipment updates, product availability, and general account-related questions.
• Accurately enter and process customer orders while maintaining data integrity.
• Investigate and resolve customer concerns by collaborating with internal departments such as operations, logistics, technical teams, procurement, and sales.
• Build and maintain strong customer relationships through proactive communication and account support.
• Utilize technology and automated tools to support order management processes.
• Meet or exceed established service, quality, and productivity goals.
• Ensure all customer requests are handled according to department procedures and service standards.
• Communicate updates regarding order status, inventory availability, and potential delays.
• Assist with inventory allocation and order prioritization to support customer commitments.
• Work collaboratively with team members to promote a positive and productive work environment.
• Participate in training initiatives and ongoing professional development opportunities.
• Effectively organize daily workload to maintain responsiveness and prevent backlogs.
• Perform additional duties and special projects as assigned.

Qualifications

• Order processing and data entry experience
• Strong customer service and communication skills
• Experience handling customer inquiries in a fast-paced environment
• Proficiency with Microsoft Office applications
• Experience working with purchase orders and order management systems
• Ability to multitask and prioritize competing demands

• 2+ years of customer service, administrative, or office support experience
• High school diploma or equivalent required
• Familiarity with ERP, CRM, or other business software systems preferred

Job Type & Location

This is a Contract to Hire position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Final date to receive applications

This position is anticipated to close on Oct 5, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across…