Field Training & Development Specialist

Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out.

We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

The Field Training and Development Specialist  is responsible for delivering and sustaining high‑impact, hands‑on learning experiences that build technician capability, consistency, and confidence across Easy Ice field operations. This position bridges training content and real‑world execution by owning LMS course creation, coordinating onboarding programs, facilitating in‑branch and regional events, and providing direct field coaching. Working closely with Field Service Managers , Technical Services, and the Technical Contentteam, the Specialist evaluates technician performance, identifies skill gaps, and aligns learning tools with operational priorities.

Also works closely with the Senior Technical Writer to align training with content. By integrating performance data, branch feedback, and day‑to‑day field observations, this role ensures that every training initiative genuinely improves troubleshooting accuracy, quality, safety, and efficiency in Easy Ice service delivery.

• Develop, deliver, and update technical training modules and courses within the LMS environment.
• Facilitate hands‑on onboarding sessions and regional/branch training events to reinforce service standards and safety practices.
• Partner with OEM vendors to review, update, and maintain technical video libraries and related instructional materials.
• Conduct field ride‑alongs and skill assessments with Field Service Managers  to evaluate technician competencies and identify gaps.
• Provide real‑time coaching in troubleshooting, efficiency, and quality workmanship to improve first‑time‑fix and call reduction metrics.
• Execute the 90‑day technician onboarding program and ongoing development plans aligned with LMS content and learning objectives.
• Collaborate with Technical Content Specialists  and Technical Services to communicate common errors, knowledge gaps, and process issues.
• Track and report training effectiveness through established metrics and dashboards; recommend program adjustments as needed.
• Support branch leadership and FSMs in reinforcing training expectations and addressing underperforming technicians.
• Maintain consistent training practices and documentation across all branches and regions to promote standardization and scalability.

Education:

Bachelor’s degree or equivalent experience in Education, Technical Training, Instructional Design, Engineering Technology, or a related field.

Experience:

• 7-10 years of technical, field, or vocational training experience in a service‑based or mechanical industry.
• Proven ability to facilitate instructor‑led technical or safety training in classroom and field environments.
• Working knowledge of LMS platforms and eLearning authoring tools for course creation and updates.
• Strong interpersonal and coaching skills with the ability to engage technicians at all skill levels.
• Excellent communication, facilitation, and presentation abilities for diverse adult‑learning audiences.
• Competence in troubleshooting, equipment operation concepts, or mechanical/electrical service environments.
• Proficiency with Microsoft Office Suite and basic multimedia (video capture/editing or slide design).
• Capable of travel up to 50% to regional branches, training sessions, and field sites.
• Ability to measure and analyze training effectiveness using established metrics and performance indicators.

• Previous field‑service or…