Technical Support & Testing Engineer
Listed on 2026-02-03
-
Engineering
Technical Support, Systems Engineer, Electrical Engineering -
IT/Tech
Technical Support, Systems Engineer, Electrical Engineering
Technical Support & Testing Engineer
Location: Lenexa, KS (Hybrid – minimum 3 days in office)
Are you a problem-solver who loves digging into technical challenges? Do you get satisfaction from helping customers find solutions? Nova Tech Automation is looking for a Technical Support & Testing Engineer to join our team!
About the RoleYou’ll be the go-to expert for our Orion Substation Automation, Bitronics Power Meter, and our newest additions of Hermes, Kronos and other product lines. You will help customers troubleshoot issues, testing new updates, and building your expertise in power systems technology. No two days are the same, and your work directly impacts customer success.
What You’ll Do- Be the customer champion – Guide customers through technical challenges from start to finish, ensuring they feel supported every step of the way
- Solve real-world puzzles – Recreate customer setups in our lab to diagnose and resolve hardware and software issues
- Collaborate across teams – Work closely with our programmers and engineers to get customers the answers they need
- Test and improve – Help ensure product quality by testing software and hardware updates using Windows-based tools
- Share your knowledge – Write clear, helpful technical notes that make complex topics easy to understand
- Bachelor’s degree in Electrical Engineering + 5 years of related experience (or an equivalent mix of education and hands‑on experience)
- Excellent communication skills
- Technical aptitude and a willingness to learn new skills
- Computer literacy and proficiency with Microsoft Office tools.
- A passion for delivering outstanding customer service
- Knowledge of electric power and power meters
- Background in the electric utility industry (especially three-phase power systems)
- Familiarity with SCADA systems or communication protocols like IEC
61850, DNP3, or Modbus - Knowledge in information technology
- Spanish communication skills
We’re guided by four core values:
Service, Innovation, Integrity, and Teamwork. If you thrive in a collaborative environment and want to make a real difference for customers, we’d love to hear from you.
Ready to apply? Let’s connect!
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