Controls Service Technician III

Title

Title
:
Controls Service Technician III

Operating Company
:
Building Controls & Services Inc.

Location
:
Lenexa, KS

FLSA Status
:
Non-Exempt

Salary Range
: $45-$55/hour

Building Controls & Services Inc.–A member of the AIR Control Concepts family.

Building Controls and Services, Inc. (BCS) is an HVAC and building automation company founded in 1985, serving Kansas and Western Missouri. The company provides heating and air conditioning, building automation, energy management, and indoor air quality solutions, with a focus on system efficiency and long-term cost control.

The Controls Service Technician III handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service-related duties, including service agreement tasks and handles emergency calls as directed.

60% Performs controls system inspections, service, and troubleshooting

• Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases.
• Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials.
• Troubleshoot network, software, and hosted-system malfunctions.
• Collaborate with other team members to develop and share technical solutions.
• Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists.
• Maintain technical expertise on products, tools, and gateways through continuing education initiatives.
• Coach Field Technicians on company systems and service offerings.
• Provide internal/external technical assistance and support on latest company products.
• Perform product demonstrations and communicate design strategies to customers.
• Performs migrations from P2 to BACnet.
• Provide customer training as needed.
• Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance.
• Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed.
• Update Submittals/red lines/as-builts at the completion of the project.
• Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations.
• Setup, configuration, calibration, and troubleshooting of controls equipment.
• Performs wiring checkout and assists in automation system startups.
• Exhibit knowledge of complex programming strategies and principles.
• Ensures customer expectations are met and resolves customer issues in a timely and professional manner.
• Provides input and feedback to Team Lead and/or Manager.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.
• On-call rotation
• Completes written workorder notes and customer signature prior to leaving the customer site.

20% Provides customer service by responding to service calls to build and maintain customer relationship

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Exhibit BCS Core Values.

20% Provides technical assistance and training as needed

• Delivers technical support to end users and other teammates when applicable.

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

• Experience in…