Manager – Cash & Wire Operations

Summary

The Manager of Cash & Wire Operations oversees the daily processing, controls, and service delivery for all cash and wire activities. This role ensures transactions are completed accurately, timely, and in compliance with applicable regulations, internal policies, and operational standards. The manager provides leadership to staff, maintains strong internal controls, optimizes procedures and workflows, and partners with cross‑functional teams to support system health, risk mitigation, and exceptional member experience across payment channels.

• Lead, coach, and develop staff to ensure high performance, accuracy, compliance, and strong member‑centric service.
• Provide day‑to‑day oversight of Cash and Wire Operations, ensuring adequate staffing coverage and supporting team members during high‑volume periods.
• Foster a culture of accountability, open communication, and continuous improvement.
• Provide ongoing training on systems, procedures, controls, and regulatory requirements; deploy specialized training as needed.
• Oversee daily ATM/ITM cash reconciliation, balancing, settlement, and cash inventory monitoring.
• Manage currency and coin logistics, including cash ordering, equipment servicing coordination, and courier partnership support.
• Monitor cash volumes, processing trends, and productivity; prepare operational reporting as needed.
• Supervise end‑to‑end wire transfer processing, ensuring accuracy, timeliness, and strong adherence to internal controls.
• Resolve escalated issues related to wire processing, member impact, documentation discrepancies, or systemic errors.
• Support system updates, workflow changes, platform enhancements, and vendor coordination activities related to wire processing.
• Partner with IT and vendors to ensure wire system stability, reliability, and performance; elevate issues appropriately when needed.
• Oversee the end‑to‑end escheatment lifecycle, including dormant account monitoring, due‑diligence notifications, reporting, and remittance to all required state authorities, ensuring accuracy and compliance with state unclaimed property laws.
• Maintain and strengthen internal controls by monitoring account activity, validating escheatment exceptions, performing quality reviews, and resolving discrepancies to minimize risk and audit findings.
• Support the implementation, configuration, and optimization of payment applications and delivery channels.
• Assist in testing upgrades, integrations, and workflow changes impacting cash and wire processing systems.
• Recommend and support automation, process improvements, and technology enhancements to improve accuracy, efficiency, and risk mitigation.
• Maintain accurate procedures, workflows, and training materials for all cash and wire processes.
• Ensure compliance with applicable regulations, including:
  Reg J, UCC 4A, OFAC, BSA/AML, Title 31, Federal Reserve Operating Circulars.
• Maintain strong internal controls and oversee quality control reviews, monthly access audits, and task audits.
• Identify operational risks or compliance gaps and assist with implementing corrective actions.
• Serve as a point of contact during internal and external audits related to Cash and Wire Operations.
• Partner with Fraud & Financial Investigations to monitor trends and implement fraud prevention controls.
• Collaborate with IT, Card Operations, Commercial Services, and other business lines to ensure aligned processes and consistent service.
• Coordinate operational changes with vendors and internal stakeholders, ensuring smooth execution.
• Communicate findings, risks, and remediation needs clearly to senior leaders.
• Support internal teams that utilize the wire system by providing subject matter expertise and guidance.
• Maintain and test business continuity and disaster recovery plans for cash and wire channels.
• Partner with IT and vendors to ensure system redundancy, resiliency, and rapid recovery protocols.
• Ensure operational decisions prioritize the member experience while balancing risk, accuracy, and compliance.
• Drive long‑term solutions that address recurring service challenges or systemic issues.
• Uphold organizational values and leadership expectations.
• Promote…