Impound Specialist

Job Summary

The Impound Specialist I will be responsible for monitoring, reviewing, and processing required functions in accordance with Impound requirements and timelines. This includes processing impound accounts, performing calculations for recoveries or abandonments, closing accounts, and responding to notifications from customers, recovery agents, impound facilities, and police departments.

• Handle and process assigned volume within Impound processes to meet established SLA service level agreements.
• Service potential and actual impound calls within established call‑handling and correspondence requirements.
• Complete end‑to‑end Impound functions with accuracy and in compliance with regulations, policies, and procedures.
• Assist other departments and Impound vendors as needed.
• Perform other duties as assigned.

High school diploma or equivalent. One year of experience in a servicing center environment. Preferable experience in Impound processes and knowledge of Impound regulations, policies, and structure. General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). Strong verbal and written communication skills required. Working knowledge of Microsoft Office Suite, including Excel and Word. Ability to maintain confidentiality and adapt to changes within a fast‑paced environment.

Hourly pay range: $18.60 – $22.45.

Exeter Finance LLC is an Equal Opportunity Employer. We are committed to hiring talented people, including veterans and military family members, who share our commitment to outstanding customer service and a culture of excellence.