Police Dispatcher

Overview

The City of Lenexa police department is currently accepting applications for Police Dispatchers to join our team! We are an agency with an excellent reputation that is identified as a nationwide leader in the law enforcement community. You will have access to state-of-the-art equipment and technological resources and can work with a community that is exceptionally supportive of the police department.

We strongly believe in providing our employees with opportunities for both professional and personal development.

• Call taking:
  Answers emergency and non-emergency voice, text to 911 and TDD (Telecommunications Device for the Deaf) calls. Communicates effectively with callers to determine the location and nature of incidents and the type of response required.
• Dispatching:
  Communicate effectively with field units using complex two-way radio systems maintaining strict radio discipline and compliance with FCC regulations, relays information to responders and other agencies. Monitors and manipulates street cameras as necessary to direct officers and to assist in maintaining officer safety.
• Computer skills:
  Operates a sophisticated Computer Aided Dispatch (CAD) system to record and monitor all activity. Enters data as it is received via telephone or police radio. Performs inquiries, entries and updates into multiple law enforcement related computer databases.
• Acts as liaison between citizens and police officers during a call for service and/or emergency incident to help ensure the safety of all involved.
• Must be able to work rotating shifts, weekends, holidays, and short notice overtime assignments.

• Diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons
• Handle difficult and stressful situations with professional composure
• Draw reasonable and logical conclusions from information which may be confusing, disjointed and/or incomplete
• Remember numerous details and to recall essential information quickly and accurately
• Demonstrate regular and reliable attendance
• Utilize strong interpersonal relationship skills and participate fully in a team oriented environment
• Interact with other employees and citizens in a courteous and respectful manner
• Project positive support of the Department and City organizations at all times

• Must possess a high school diploma or GED equivalent and at least 18 years of age.
• Must possess a valid driver’s license with a good driving record.
• Must be a US citizen or able to legally work in the United States.
• Must be able to accurately type 40 words per minute.
• Must be able to work rotating shifts, weekends, holidays, and short notice overtime assignments.

• Qualified applicants must be able to pass a typing test and a standardized written/audio skills assessment, oral board interview, polygraph, an extensive background investigation, interview with the Police Chief, pre-employment drug screen, medical screening and psychological testing.
• Please refer to the list of Automatic Disqualifiers and the LPD website for additional information about the police department hiring process.