Campus Police Dispatcher, Johnson County Community College

Campus Police Dispatcher, Johnson County Community College

The Campus Police Dispatcher supports the JCCC mission by ensuring the safety and security of the campus community through the rapid, accurate management of emergency communications and surveillance resources. This role is responsible for the critical triage of incidents, the coordination of field personnel, and the maintenance of operational compliance with federal and state safety mandates.

Location: Overland Park Main Campus

Starting Salary Range: $18.22-$23.31, determined based on relevant years of work experience provided on application and resume.

• High school diploma or GED required.
• 1+ year of related experience.
• Must become NCIC, NIMS (National Incident Management System), and I.C.S. certified.

• Emergency Dispatch & Incident Management
  • Answer and process calls to determine appropriate level of service needed and allocate personnel/resources with public and officer safety in mind.
  • Initiate calls for campus fire and emergency medical services (EMS).
  • Provide clear, concise verbal directions quickly to Officers and the public, detailing the nature, location, and priority of the issue.
  • Use police radio systems, computer-aided dispatch (CAD), and emergency notification systems effectively.
  • Utilize Criminal Justice Information Systems (CJIS) and National Crime Information Center (NCIC) Databases.
• Technical Systems & Surveillance Operations
  • Operate card access/door control systems and CCTV equipment for emergency response and officer support.
  • Maintain operational knowledge of telephone systems, radio broadcast equipment, and related emergency hardware.
• Crisis Communication & De-escalation
  • Effectively communicate with difficult callers, including those who are emotionally upset, abusive, non-English speaking, intoxicated, or experiencing mental health crises.
  • Maintain professional composure while translating chaotic information into clear, actionable intelligence for field units.
• Public Relations & Community Resource
  • Serve as the customer service liaison for the Police Department, handling inquiries and complaints with a courteous and helpful manner.
  • Assist students, employees, and visitors with crime prevention information, victim assistance, lost and found, and general reporting procedures.
  • Process the intake, documentation, and return of lost and found property.
• Records, Compliance & Professional Development
  • Maintain detailed and accurate logs of all phone calls, radio traffic, and dispatched units. Work with the Clery Act Officer, Title IX Team, and Emergency Preparedness Manager to ensure campus-wide compliance.
  • Complete all required annual training and professional certifications to maintain operational readiness.

Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.

• Health insurance with some employer‑paid options.
• Life insurance & AD&D (employer provided).
• Retirement plans (403(b), 457(b), and KPERS).
• Paid time off (vacation, sick, personal, and floating holidays).
• 14 days of paid holidays.
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents).
• Tuition reimbursement/assistance for non‑JCCC courses for employee.
• Free access to the Gym on campus for all employees and dependents.
• Discount to the Hiersteiner Child Development Center.
• And many more!

JCCC is an equal opportunity employer and equal access institution. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.