Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until all positions are filled. Applications will be accepted on an ongoing basis and qualified candidates will be considered.

The Medical Support Assistant (Advanced) positions for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and support various clinics throughout facilities.

Major duties include, but are not limited to:

* Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.

* Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.

* Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

* Identifies incomplete encounters and communicates findings to providers.

* As needed, assists the team to reinforce the plan of care and self-help solutions.

* Enters appropriate information into the electronic record.

* Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

* Manages patient systems to verify and validate accuracy and resolve issues.

* Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

* Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Work Schedule:

Full-Time. Various Tours/ Shifts Available
- Days and Hours to be set by Supervisor.

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 0000

Permanent Change of Station (PCS):
Not Authorized